Communication is the lifeblood of enterprise activity and enables employees, customers and suppliers to connect in a flat world. Most enterprises are struggling with inadequate procedures, systems, controls, and domain expertise to manage their telecommunication environment in an efficient and effective manner.
Between thousands of devices, dozens of lines, and multiple offices, keeping track of communications can quickly overburden the largest telecom departments. |
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| Avotus ICM Usage Management puts you in control, you get a comprehensive and integrated view of all of your communications services, enabling you to manage your communications assets more effectively than ever before. |
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| Our Avotus ICM Usage Management can be deployed onsite or via a hosted service or a completely outsourced value added managed service depending on your in-house skill set or the need to use your internal resources for other activities. |
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| Benefits of using Avotus ICM Usage Management: |
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| » Information at your fingertips |
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Once Avotus Usage Management has gathered usage information from all of the disparate sources, data can be analyzed and shared using the web. |
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Usage Analytics also provides a series of dashboards that present a critical snapshot view of the information you need to make appropriate business decisions. |
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| » Scalable and robust |
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Avotus ICM Usage Management supports the largest corporate environments wherever they are located, it has been designed to be scalable and robust, and can aggregate and report on usage data from an unlimited number of users and locations. |
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There is no limit on the amount or length of time data can be stored or reported. This may be critically important if you need to maintain detailed call accounting data for regulatory or legal purposes. |
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| » International currency support |
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| With its support for multiple currencies, Avotus ICM Usage Management enables you to provide individual country reports run in their local currency while aggregating management reports in a standard currency. |
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| » Your online corporate directory |
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| Avotus ICM Usage Management maintains an accurate directory of your entire personnel, as an added benefit Usage Management can serve as the online corporate directory. It includes search tools for ease-of-use by receptionists and attendants. |
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| Avotus ICM ® Usage Management provides you with the following features and capabilities: |
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| GENERAL INFORMATION |
| System interfaces |
| Collects CDR data from over 140 PBX’s and IP platforms including Cisco, Nortel, Avaya and Mitel |
| Avotus ICM Usage Management is the only Call Accounting solution: |
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Certified on Nortel MCS5100 |
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Recommended by Cisco worldwide |
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| Maximum number of users supported |
Unlimited – designed to support the needs of large enterprises |
| Maximum number of locations supported |
Unlimited – ideal for multi-location organizations |
| REPORTING |
| Reports |
Over 300 web-based reports Unlimited end-user configurable reports |
| Report Options |
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Threshold reports highlight potential problems or issues that need investigation, such as policy violations |
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Advanced filters streamline ad-hoc investigative requirements. Filters can be used to identify harassing calls |
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| Report distribution |
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Automatically schedule reports for distribution (PDF, CSV, HTML) |
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Send reports to all users in the report, rather than manually maintaining a list |
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| Call Costing Capabilities |
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Supports recurring charges |
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Provides for multiple rate plans |
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Enables locked bill periods to protect historical data |
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Supports local currencies |
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| COMMUNICATIONS ANALYTICS DASHBOARDS |
| For executive use |
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Snapshot views of corporate wide communications cost including landline, mobile, conferencing and more |
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Analyze corporate telecom usage trends |
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Support forecasting requirements |
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| For telecom department |
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Compare cost and use of multiple communications methods |
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Resolve potential service issues |
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Maintains accurate corporate directory |
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| For finance department |
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Average costs per minute/per employee |
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Departmental breakdown of total spend |
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Alerts when costs exceed budget |
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Month by month, year over year comparison |
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| For department managers |
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Highlight average spend by individual or team |
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Identify problem areas |
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| VoIP SPECIFIC FEATURES |
| Quality of Service Reports |
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Report on latency, jitter and packet loss |
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| GENERAL SYSTEM INFORMATION |
| Storage capacity |
Unlimited |
| Database structure |
SQL Server 2000/2005 |
| System interfaces |
General Ledger, Accounts Payable, Human Resources and other corporate systems |
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| Benefits of Avotus ICM Usage Management: |
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Avotus ICM has broad PBX & VoIP support for over 180 models of telephone systems globally. |
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Avotus ICM is highly scalable for large enterprises. It was recently tested in an environment producing over 1mm call records / day. |
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Avotus ICM has a simple to use, powerful reporting engine with configurable report templates. Reports are available on demand or can be scheduled for push distribution. |
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Avotus ICM provide management visibility and chargeback capabilities for all usage-base communications services (i.e., local & long distance, cell phones, PDA's & Blackberries, calling cards, conference calling accounts, etc.) |
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