This paper focuses on developing a sustainable, Return on Investment (ROI), cost justification and business case for Telecom Expense Management (TEM), Wireless Expense Management (WEM), and Managed Mobility Services (MMS). Programs that rely solely on “hard dollar” refunds for billing errors, cost savings and ROI are incomplete. They fail to consider additional benefits.
Most organizations have a difficult time quantifying and/or reporting on productivity benefits from increased bandwidth, better mobile devices, and other benefits of these programs. TEM providers can help establish a baseline performance metric and identify increases to capacity. Many tasks associated with TEM, WEM and MMS may have been neglected, before the program(s) was/were implemented, leading to higher costs or wasteful spending on telecom services. The checklist of activities on page six will help Solutions Providers work with enterprises to create these metrics and understand the true costs of the current environment.