An enterprise’s current environment may provide visibility into portions of the Telecom Expense Management cycle, but as a result of legacy and home grown systems, the telecommunications spend information exchange is usually managed manually, and often with duplicate data entry.
Existing telecom systems may face one or more of the following challenges:
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The communications services may not be owned and overseen by the same department. For example, voice & data services may be managed by the telecommunications and IT departments, but cell phones, pagers and PDAs may be managed within an individual’s department budgets. This disparity provides no centralized view into the telecommunications spend.
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The company has satellite offices that control and manage their own telecommunications resources. There are no existing systems to support centralized oversight and tracking.
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The key elements of the telecommunications management process: requesting, ordering, inventory management, invoice processing and reconciliation, cost allocation, and contract negotiations are managed and controlled by disparate internal groups. As a result, there is a need to manually share data between departments, which is inefficient and error prone.
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The company does not have the systems in place to automatically audit and review commitment levels within existing telecommunications contracts. Therefore, there is no ability to ensure suppliers are fulfilling their contract terms or whether there is a baseline for requesting more competitive terms from competing suppliers.
Avotus Telecom Expense Management Services can provide a great opportunity for enterprises that have made the strategic decision to outsource non-core, back-office functions and focus on a core set of competencies. Managed Services will take care of the enterprise's time-consuming and critical processes involved in managing the telecom lifecycle so that internal resource can be focused on the areas which will provide the greatest positive impact on your business models.
Avotus Managed Services model is ideal for organizations that seek to eliminate the startup costs and lengthy implementation times occasionally associated with enterprise software purchases.
How we do it ?
Avotus will host our Intelligent Communications Management application in our data center, and our expert staff will perform all (Elite) or some (Advantage) of the work involved.
In all of our managed service levels, Avotus performs the operational tasks involved in communications expense management, but you remain in control of the process and have complete access to the information needed to effectively manage your communications environment.
