Avotus offers a wide range of Professional Services designed to ensure successful delivery of your telecom lifecycle challenges, based on your unique environment, requirements and business processes.
The Avotus Professional Services team has decades of experience helping customers navigate from their current environment to the fully-integrated and operational environment. Leveraging our best practices approach, we scope and deliver a completely customized solution, which includes Avotus technology and supporting processes.
How we do it ?
This process begins with an Engagement Manager working with you to understand the key operational requirements. During implementation, a certified Avotus Project Manager will ensure a successful delivery of the Avotus solution.
Security Audits
An Avotus ICM Security Audit provides a comprehensive analysis of potential security risks in your Meridian 1 PBX and Meridian Mail system configuration. The Managed Services team uses a thorough, objective, and analytical approach to identify opportunities to increase the security of your PBX network and protect you from costly and damaging misuse. Following the audit, we will prepare a comprehensive report detailing over 70 areas of potential security risk, including recommended strategies for enhancing the security of your communications environment.
Avotus ICM Helpdesk
“The Avotus ICM support team will ensure that it deals with any issue/query/request you may have with regards to your Avotus ICM application. Our team consists of skilled professionals who are extremely competent and seasoned in dealing with customers and their problems. They will ensure you are given the right solution at the right time and in time.”
MACD (Move, Add, Change & Delete)
The use of voice and data devices has grown like never before. As usage has grown, supporting those telecom users has become a critical function. Avotus Managed Service Helpdesk supports the enterprise users with “five” must have primary services:
Avotus helpdesk support offerings:
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MAC - Moves, Adds and Changes (Voice / Data) – We manage all your MAC requirements (Telephone Administration, IP Services Administration, EPABX, Alarm Management, IVR and VM Management/administration, Configuration Backup and restoration, CLI Report, Corporate Directory, Voice Logger Administration, Symposium application design/management) through 123 bit SSL remote connection to the PBX/Symposium Server.
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Network Management Services (Voice / Data) – Network planning tool to ensure that the communications infrastructure is maintained at a cost-efficient service level that is appropriate for the needs of the organization.
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Traffic Analysis – We would provide an analysis on your telecom traffic, which would give you an overview of the network utilization. You would be able to gauge the following (Call Routing Optimization, Resource Management, Telecom Expense Reduction, Web Based reporting, Order Pro Generation, Efficient System Utilization, Customized Reporting).
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Centralized Remote Monitoring / Management – Single point of contact for all telecom & communications related issues.
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Telecom infrastructure optimization – Our website portal provides various reports, which in-turn will give you the details on your telecom infrastructure optimization. We would contact the vendors for any concerns that you have, thus enabling to concentrate on your core services.
