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Mobile and Wireless Communications
If you don’t think you’ve got a problem managing mobility, try answering these questions:
- How may mobile instruments (cell phones, PDAs, etc) is your organization paying for?
- Where are they?
- What is the total corporate wireless bill? Is it accurate?
- How do you know you’re using the right rate plan(s)?
- How do you track changes to devices, accessories and plans?
Please read on to find out how to be able to answer these and many other questions.
If you know you’ve got a problem, you’ve come to the right place!
Avotus ICM Mobile Management (MM) addresses the entire lifecycle of mobile communications – from procurement to payment.
As a completely outsourced managed service, Avotus Mobile Management:
- Tracks all inventory – as well as all additions and changes
- Processes and reconciles your wireless invoices
- Verifies that invoices match contract terms, plans and taxes
- Opens disputes with carriers if errors are found
- Provides feeds to your A/P systems
Supporting your users
The customized Mobile Management self-service Portal provides the kinds of support your mobile users require. Using the portal, they can:
- Order new or replacement plans, devices or accessories - per predefined offers that you select
- Report service problems and issues
- Get help with technical questions
Since it is an integral part of the Avotus MM solution, your inventory is automatically updated when equipment or plans are changed or added. Avotus also interacts with the carriers to ensure orders are placed correctly.
In addition to the self service portal, we also offer a Mobile Support Center which will respond to user requests, manage procurement and provisioning as well as track assets.
Your business is always changing – so should your wireless plans
Avotus also offers Mobile Rate Plan Optimization service which analyzes your current billing records to determine if there are better and less expensive plans available to you from your carriers.
Recommendations are reviewed, approved and implemented.
Detailed information at your fingertips
A key component of Avotus ICM MM is the comprehensive analytics and reporting.
Web-based reporting provides you with a complete view of all of your mobile and wireless communications on a corporate, department or user level. The system dashboard enable you to easily know how much you’re spending – and even areas for savings.