ICM Contact Center

The Avotus ICM Communications Contact Center provides you with a single point of contact for all of your voice communication management needs. Our team of skilled professionals perform remote telephone Moves, Adds, Changes (MACs) and Repairs, and respond to employee telecom inquiries.

For orders involving the procurement of equipment or onsite work, we will interface with your third party vendors on your behalf to ensure that a technician is dispatched to complete the work as requested. To ensure satisfactory completion of the work, we will remain in constant contact with your vendors throughout the order process. If, for some reason, you are not satisfied with the vendor’s work, we will initiate a pre-defined escalation procedure with your vendor until the issue is resolved satisfactorily. All orders are tracked through the Avotus ICM Order Management web-based application, where they are regularly updated and accessible through a secure website, 24 hours a day, 7 days a week.