Avotus ICM Wireless Helpdesk

The Avotus ICM Wireless Helpdesk provides you with a fully outsourced, single point of contact for all of your wireless communication management needs. Our team of skilled professionals will respond to employee inquiries, and manage your wireless Move, Add, Change (MAC) requests and repairs by preparing vendor work orders and dispatching them to your vendors of record. For orders involving the procurement of new wireless communications equipment or services, we will interface with your third party vendors on your behalf. To ensure satisfactory completion of the order, we will remain in constant contact with your vendors throughout the order process. If, for some reason, you are not satisfied with the vendor’s work, we will initiate a pre-defined escalation procedure with your vendor until the issue is resolved satisfactorily. All orders are tracked through the Avotus ICM Order Management web-based application, where they are regularly updated and accessible through a secure website, 24 hours a day, 7 days a week.