Avotus ICM Usage Management™

Do you really know who is using – or abusing - your communications services?

Your employees now have access to a wide range of communications services - including landline phones, mobile and wireless, conferencing, Voice over IP, pagers, calling cards, etc.

Unless you have a solution to aggregate calling information from these disparate sources and report on it, you really don’t know how these services are being used or by whom.

Avotus ICM Usage Management puts you in control

With Avotus ICM Usage Management, you get a comprehensive and integrated view of all of your communications services. You will finally be able to manage your communications assets more effectively
than ever before and ensure that you are gaining real business value for your communications spend.

Information at your fingertips

Once Avotus Usage Management has gathered usage information from all of the disparate sources, it can be analyzed and shared using the web. A wide variety of standard as well as customized management reports are available.

Usage Analytics provides a series of dashboards that present a critical snapshot view of the information you need to make the appropriate business decisions. Of course, you can also drill down to find out all of the
specific details.

Scalable and robust

Avotus ICM Usage Management supports the largest corporate environments wherever they are located. It has been designed to be scalable and robust, and can aggregate and report on usage data from an unlimited number of users and locations.

There is no limit on the amount or length of time data can be stored or reported. This may be critically important if you need to maintain detailed call accounting data for regulatory or legal purposes.

International currency support

With its support for multiple currencies, ICM Usage Management enables you to provide individual country reports run in their local currency while aggregating management reports in a standard currency.

One of your core enterprise systems

As an enterprise solution, ICM Usage Management shares data with the rest of the ICM solution as well as with HR, General Ledger, Accounts Payable and more.

Your online corporate directory

Since it maintains an accurate directory of your entire personnel, as an added benefit Usage Management can serve as the online corporate directory. It includes search tools for ease-of-use by receptionists and attendants.

Deployment Options

ICM Usage Management can be deployed onsite or via a hosted service or a completely outsourced value added managed service depending on your in-house skill set or the need to use your internal resources for other activities.