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In today’s business environment, you need to go beyond traditional call accounting as access to detailed usage information for all types of communication technologies has become a necessity, to effectively manage your business. Holistically understanding usage by specific locations or departments enables you to allocate costs, plan for additional new technologies and identify system abuse.
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| The challenges faced by enterprises are: |
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Multiple sources – Corporate communications usage costs are generated from a variety of sources including local and toll calling, Voice over IP (VoIP) charges, mobile telephones, calling cards, conferencing services and web-based services. |
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Various formats – Detailed usage information is provided in a mix of formats such as carrier and vendor invoices, individual reports on mobile services, and PBX outputs. Charges are provided per minute, at flat rate, prorated, tariff based and even customized through negotiated agreements. They are also provided in local currencies. |
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Complex reporting structures – Aggregating these charges to generate a consolidated and accurate view of communication expenses is a monumental effort – and is getting ever more challenging. When all charges are collected, your organization then faces the ongoing task of properly allocating them to cost centers, projects, departments and individuals. |
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Too few people to do the job – With the need to keep operational costs as low as possible, organizations often lack the internal resources or experience to manage daily telecommunications activities, much less do long term planning. |
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| Avotus ICM Usage Management solution puts you in control. You get a comprehensive and integrated view of all of your communications services. You will finally be able to manage your communications assets more effectively than ever before and ensure that you are gaining real business value for your communications spend. |
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| How it works ? |
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| Benefits: |
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| Avotus ICM Usage Management goes beyond traditional methods to arm you with the information you need to proactively control usage of your communications assets. |
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| Detect Misuse, Overuse and Underutilization |
| Avotus ICM UM solution uses your business rules to highlight misuse, abuse and system exceptions so corrective action can be taken. It also helps identify underutilization. |
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| Have Access to all of the Important Details |
| Avotus ICM Usage Management gives you detailed information about each call to support requirements or defend against claims. Additionally, the large call storage capacity ensures you can maintain the all required call records. |
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| Multi-Location/Multinational – Avotus ICM Usage Management is the Solution for You |
| With its ability to aggregate and report on usage data from an unlimited number of users and locations, Avotus ICM UM is the ideal solution for even the largest organizations. Multiple administrators can be assigned to manage individual local sites or centralized as a single corporate function. |
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Collects and organizes detailed data into consistent actionable views |
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Robust reporting lets you view trends, analyze problems & interpret patterns at all levels of usage |
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Allocates costs and assigns accountability by individual, location, department or client |
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Ensures complete visibility throughout your organization |
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Highlights misuse, overuse and underutilization of your resources |
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Identifies and prevents fraud, abuse and policy violations |
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Compatible with over 140 traditional and IP-based switches |
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Supports international carriers and currencies |
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