| Avotus ICM Wireless Helpdesk provides a fully outsourced, single point of contact for all wireless communication management needs of enterprises. As part of this service, our team of skilled professionals responds to employee inquiries, and manages wireless Move, Add, Change (MAC) requests and repairs by preparing vendor work orders and dispatching them to the vendors off record. |
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| In the case of orders that involve the procurement of new wireless communications equipment or services, our team interfaces with the third-party vendors of the enterprise on its behalf. To ensure satisfactory completion of the order, Team Avotus remains in constant contact with the vendors of the enterprise throughout the order process. |
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| If the enterprise is not satisfied with the work delivered by the vendor, Team Avotus initiates a pre-defined escalation procedure with that vendor until the issue is satisfactorily resolved. |
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| All orders are tracked through the Avotus ICM Order Management web-based application, which regularly updates the orders and allows them to be accessed through a secure website—24 hours a day, 7 days a week. |
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