Contact Center Reporting & Voice Recording

Analytics Reporting
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Contact Center Reporting & Voice Recording

Powerful real time and trend reporting plus analytics for Contact Center, with options for both Service Providers and Organizations. Add on voice recording as needed.

Whether formal or informal call center, it’s all about the “CX”!

Customer experience is crucial for business. Offer visibility and insight into all client interactions across various channels – whether for sales, customer service, technical support … or even your tenants!

  • Cloud & On-premise options for Microsoft Teams and Amazon Connect
  • Service Provider options for BroadSoft

Contact Center Reporting

For Microsoft Teams based Organizations Offer your teams:
  • Live & historical calls, agent & queue info
  • Inbound call summary
  • Call distribution by location
  • Active calls, missed calls
  • Available agents, calls in queue
  • Longest call waiting, average queue time
  • Response groups statistics/summary
  • Individual monitors relevant to each user or agent
  • Optional call recording

Meet or exceed your KPIs and improve customer experience with a cost effective alternative to Response Groups!

Built-in Teams reporting options are limited. Virtualize your contact center with dashboards, queue stats, and refreshing real-time information regardless where your agents are!

For BroadSoft Based Service Providers Offer your tenants:
  • Historical & Real Time Reporting
  • Real time statistics
  • Live contact center analytics
  • Reports and dashboards
  • Supervisor Consoles
  • Wallboard/Readerboard projection
  • Optional call recording

All delivered via the secure BroadSoft XSI (Extended Service Interface) with your branding.

Add a valuable solution to your overall telephony offer.

Take advantage to sell or upsell services, or even participate in opportunities unavailable without contact center options.