Powerful real time and trend reporting plus analytics for Contact Center, with options for both Service Providers and Organizations. Add on voice recording as needed.
Whether formal or informal call center, it’s all about the “CX”!
Customer experience is crucial for business. Offer visibility and insight into all client interactions across various channels – whether for sales, customer service, technical support … or even your tenants!
Meet or exceed your KPIs and improve customer experience with a cost effective alternative to Response Groups!
Built-in Teams reporting options are limited. Virtualize your contact center with dashboards, queue stats, and refreshing real-time information regardless where your agents are!
All delivered via the secure BroadSoft XSI (Extended Service Interface) with your branding.
Add a valuable solution to your overall telephony offer.
Take advantage to sell or upsell services, or even participate in opportunities unavailable without contact center options.