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| Aberdeen Group Report: |
| Intelligent Communications Management Process: Benchmark Report, February 2006 |
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| For most companies, telecom is a large and growing expense, with expenditures for telecommunications services, infrastructure, and devices accounting for 3.6% of revenues at most enterprises, according to Aberdeen research. Telecom eats up an even greater percentage of overall expenditures in certain industries with a heavy technology reliance, such as high tech, Web and brick-and-mortar retail, and financial services. |
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| A series of Aberdeen benchmark studies, the latest of which is presented in this report, has revealed that telecommunications expenditures are uncontrolled and underleveraged in most organizations. |
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