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TEMIA Call to Improve Carrier Billing

TEMIA seeks to promote efficiency calling for greater standardization in electronic billing media that telecom service providers use. Enterprises and TEM Solution Providers incur high costs capturing and normalizing data from a wide variety of different carrier bills. Adoption of this plan will improve carrier billing and help enterprises TEMIA seeks to work constructively with telecom carriers to help them gain efficiencies in billing because that will help our members and clients reduce waste and save money.

There is a wide variety in the quality and level of detail in telecom carriers’ bills. It doesn’t just vary among different providers. Clients find variations in billing detail and quality with the same provider.

Why are bills received in electronic format considered unreliable by most carriers for payments?
Carriers often require customers to use a summary version of the paper bill for payments. The total amount due on electronic bills rarely matches paper bills. Differences between paper and electronic bills are more than just rounding errors. All versions of the bill should contain the same level of detail, and be equally reliable for audit back to contractual rates and terms and bill payment.

Why has the telecom industry clung to expensive VAN (Value Added Networks) for transmission of EDI bills rather than Applicability Statement 2 (AS2)?
AS2 should be adopted to transmit EDI files by the telecom market as it has been by most of other industries.

Why can’t enterprises receive one bill each month from their carrier or operator for all of its services?
Telecom providers process bills on different dates for different services. Large organizations have big challenges managing different dates for invoices that span multiple cities, states or countries. Instead of billing for services by region or service, carriers should start with the customer and provide the entire enterprise with a single bill for all of its services.

What causes significant delays between the invoice date, receipt date and date that funds are applied to an invoice after it has been paid?
In many cases, customers receive actual bills two weeks after the date that was printed on the invoice. While it is common to attribute delays to mail delivery, even bills that are received electronically can have lags between the invoice date and its receipt. Delays in applying the funds can produce late payment penalties or service disconnects. These delays need to be reduced.

Learn more about this topic by downloading the paper that TEMIA has published. It outlines challenges with telecom carrier billing. The paper and this post feature a call to action for TEMIA members and enterprises to work proactively with carriers to develop standards that will improve billing. Download the paper now.

Tagged: Tagged: Electronic Billing Media, TEM Solution, the telecom industry, Value Added Networks
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