Governments face several challenges while managing the security, transparency, and prices of their communication. In sharp contrast to typical enterprises, government agencies buy their telecommunications assets and services from public providers or other government agencies.
In addition to providing typical telecommunication services, government telecom agencies cater to critical departments such as Police and Fire. Due to these reasons, it is mandatory that government telecom agencies administer uninterrupted services to ensure smooth operation at all times.
Government agencies need solutions to:
- Investigate the Quality of Service they provide to customers
- Centralize the management of their assets
- Allocate costs to individual agencies
- Efficiently perform Emergency Response Service management