As a general rule, mobile phones are not allowed in hospitals, as they hamper the functioning of critical life-support instruments. Whenever hospitals feel the need to provide contractors and patients with telephone access, they need to keep tabs on the spend associated with this and perform billing accordingly.
Companies involved in hospitals need a solution that helps them:
- Keep track of the prepaid accounts of customers
- Charge back the client accounts
- Competently enhance customer care by taking charge of the PBX functions
- Assess the level of service provided to customers