ReflectR The most comprehensive reporting solution for Amazon Connect & Amazon Chime

ReflectR The most comprehensive reporting solution for Amazon Connect & Amazon Chime

Cloud-based solution which utilizes the power and flexibility provided by
AWS cloud

ReflectR for Amazon has been developed as a completely serverless solution to deliver scalability, security, ease of use at an affordable cost. It makes the most of a wide range of AWS technologies and services comprising Lambda, Aurora DB, Amazon Linux (AL2), API Gateway, Event Bridge, Cognito and Secrets Manager.

Run a more efficient and profitable operation with 3 analytical tools purpose-built for Amazon Connect and Chime Users

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ReflectR Connect

Operate your Amazon Connect – cloud contact center more efficiently

This is the tool that keeps your finger on the pulse of call-center activity. ReflectR Connect’s fully customizable live and historical wallboards show a fast-changing situation as it happens.

Keep queue times down to the levels needed to meet your KPIs and to maintain superb customer service.

View and monitor the performance of individual agents or teams to see where intervention or additional resources are needed. With ReflectR Connect you can be even more brilliant at what you do.

Benefits

Reduce queues wait time, optimize agent response times and boost productivity

  • Improve employee effectiveness by monitoring call-handling times and staff activity
  • Allocate agents to queues to maintain call-handling speeds and meet your KPIs
  • Monitor each call for quick understanding of employee and queue performance