Need to manage your Call Queues and Auto Attendants without the MS Teams admin portal?
ReflectR QM delivers improved efficiencies for any organization using MS Teams Call Queues and Auto-Attendants
Allowing full configuration of Microsoft Teams Call Queues and Auto Attendants without the need of an MS Teams administrator role
- Increased Efficiencies: Auto Attendant and Call Queue configuration tasks can be performed by any employee, without the need to have an MS Teams Administrator role. This enables changes to be made faster, while addressing call handling issues as and when they arise
- Free-Up IT Resources: With fewer tickets being raised, the IT support personnel have more time to focus on their core functions
- Improve Customer Satisfaction: Optimizing AA and CQ performance ensures a reduction in call handling times and missed calls, resulting in an increased customer satisfaction
Comprehensive User-Defined Security Policies
Removes the necessity to contact and use employees with an MS Teams administrator role to make configuration changes to CQs and AAs. An unlimited number of access policies can be defined restricting configuration options at organization unit levels down to selecting specific CQs and AAs.
Like For Like CQ and AA Configuration Options with the MS Teams Admin Portal
ReflectR QM has the same configuration options as the MS Teams Admin portal for Auto Attendants and Call Queues. The result is a reduction in call handling times and increased customer satisfaction levels.
Supports Role Based Access and Single Sign-On (SSO)
The relevant security policy is applied to employees when logging on to ReflectR. Team leaders or managers can make resources changes and call-handling options locally, freeing up IT Admin for other tasks.
View Queue and AA Performance
The simple table on the landing page gives summary performance statistics or more comprehensive CQ, AA. Agent performance can be viewed using ReflectR and ReflectR RT.