ReflectR ReflectR QM delivers improved efficiencies for any organization using MS Teams Call Queues and Auto-Attendants

ReflectR
Know how to conduct operations at maximum possible effectiveness with Microsoft Teams

Need to manage your Call Queues and Auto Attendants without the MS Teams admin portal?

ReflectR QM delivers improved efficiencies for any organization using MS Teams Call Queues and Auto-Attendants

Allowing full configuration of Microsoft Teams Call Queues and Auto Attendants without the need of an MS Teams administrator role

Increased Efficiencies: Auto Attendant and Call Queue configuration tasks can be performed by any employee, without the need to have an MS Teams Administrator role. This enables changes to be made faster, while addressing call handling issues as and when they arise
Free-Up IT Resources: With fewer tickets being raised, the IT support personnel have more time to focus on their core functions
Improve Customer Satisfaction: Optimizing AA and CQ performance ensures a reduction in call handling times and missed calls, resulting in an increased customer satisfaction

Comprehensive User-Defined Security Policies

Removes the necessity to contact and use employees with an MS Teams administrator role to make configuration changes to CQs and AAs. An unlimited number of access policies can be defined restricting configuration options at organization unit levels down to selecting specific CQs and AAs.

ReflectR QM Comprehensive User-Defined Security Policies

ReflectR QM Configuration Options with the MS Teams Admin Portal

Like For Like CQ and AA Configuration Options with the MS Teams Admin Portal

ReflectR QM has the same configuration options as the MS Teams Admin portal for Auto Attendants and Call Queues. The result is a reduction in call handling times and increased customer satisfaction levels.

ReflectR QM Supports Role Based Access and Single Sign-On (SSO)

Supports Role Based Access and Single Sign-On (SSO)

The relevant security policy is applied to employees when logging on to ReflectR. Team leaders or managers can make resources changes and call-handling options locally, freeing up IT Admin for other tasks.

ReflectR QM Supports Role Based Access and Single Sign-On (SSO)

ReflectR Queue Manager Dashboard

ReflectR QM

View Queue and AA Performance

The simple table on the landing page gives summary performance statistics or more comprehensive CQ, AA. Agent performance can be viewed using ReflectR and ReflectR RT.