ReflectR Simplified UC reporting & analytics to extract increased benefit from your investment in Unified Communications

ReflectR
Simplified UC reporting & analytics to extract increased benefit from your investment in Unified Communications

  • IMPROVE EMPLOYEE PRODUCTIVITY & ENGAGEMENT
  • DRIVE BUSINESS RESULTS
  • IMPROVE CALL QUALITY
  • SAVE MONEY
  • AUTOMATED REAL-TIME REPORTS & ALERTS
  • CUSTOMIZE REPORTING FOR IT, SALES, OPERATIONS, FINANCE & COMPLIANCE LEADERS
  • INTELLIGENT ANALYTICS

UC&C activity can be a tricky maze to navigate for organizations. With the absence of in-built analytical tools in UC platforms like Microsoft Teams, Skype for Business, Cisco & others, finding out who is doing what, where, when & the level of effectiveness with which they are doing it is not discernible. With ReflectR by your side, you can rest assured when it comes to monitoring & analyzing all the aforementioned aspects and more.

ReflectR is a suite of specially developed monitoring & analytical tools that help in saving money, boosting team productivity & enhancing customer satisfaction levels in a UC environment. These best-in-class tools provide insights into user-adoption trends, call quality, employee productivity, call costs, etc.

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A specialized suite of tools rendering critical business insights into the globe’s most popular UC platforms

ReflectR and its 5 add-on modules provide detailed info regarding all the things you need to know relating to your UC&C environment.

The 5 add-on modules which supplement the core reporting & analytics of ReflectR and expand its scope are:

  • ReflectR DM
  • ReflectR RM
  • ReflectR MT
  • ReflectR VR
  • ReflectR RT

ReflectR VR, which is a voice-recording solution, can moreover operate as a standalone application.

Manage user experience

  • Keep an eye on call quality, detect problems and be aware of the fixes required
  • Recognize who’s making use of certified headsets & devices
  • Examine and analyze team & individual detail in further depth to detect the root cause of sub-standard quality

Escalate productivity

  • Translate foreseen efficiency gains into enhanced customer-service KPIs
  • Comprehend how your UC technologies are devising an increasingly efficient workplace
  • Have a look at metrics of call-handling times to enhance resource planning

Capacity planning

  • Analyze SIP-trunk utilization across various locations

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Decrease abuse & time theft

  • Inspect that staff are utilizing the technology for authentic purposes
  • Utilize budget thresholds & alerts to manage costs & eliminate external fraud
  • Enhance call resolutions for an improved customer experience

Simpler cost management

  • Comprehend call usage to attain better control over costs
  • Apportion call costs for easy cross-company billing

Boost user adoption

  • Keep track of trends in user adoption traversing all facets of your UC platform
  • Highlight areas for additional education & training

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Global Clients

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Years in
business

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Million
Endpoints

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Estimated Telecom
Spend in Millions

ReflectR Business Case

Major IT Company multifolds MS Teams ROI in 3 months

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Major IT Company multifolds MS Teams ROI in 3 months

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Frequently Asked Questions (FAQs)

Yes, there is capability for Microsoft Teams call queues (Skype response groups) and provides agent performance information, and wallboard capability.
Yes, there is both ability to view an individual’s meeting participation (or non-participation!) including how they connected, plus a QoS quality assessment of the call (“Good”, ”Poor”, etc.)
Yes! ReflectR can collect and process CDR from Cisco versions 10.5 and above.
Support for multiple currencies, and locales (time zones) exists already. French language translation anticipated in the near future.
ReflectR can show you calls dialed to emergency services, which can be leveraged for user training, but ReflectR cannot prevent a user from misdialing, especially an emergency services number.
ReflectR can begin capturing and reporting calls from the point in time of intial setup. Once connected, it can easily exceed native Teams reporting capability, anywhere from two years to whatever your requirements are for data retention.

Resources

  • ReflectR Solution Overview

Resources

Brochures

ReflectR Solution Overview

Whitepapers