Gain visibility regarding the performance and productivity of your MS Teams Call Queues, Auto Attendants, SfB Response Groups and Agents
ReflectR RT comprises an easy-to-use, innovative wallboard and trend reporting for users of Microsoft Teams and Skype for Business which provides total control to organizations. With live call wallboards, historical dashboards and supporting reports, organizations are able to view and monitor agents and queues in real time. Moreover, the stats can be customized to display the important ones that you are dependent on for providing quality customer service.
Manage queues, enhance response times and scale up productivity
- Monitor call-handling times and agent activity to significantly increase employee productivity
- Check out peaks and valleys in call-handling times to assist with resource allocation and; ensure you meet your KPIs
- Monitor every single call for quick comprehension of agent and queue performance
- Caller and callee details for easy call-backs
ReflectR RT is part of the ReflectR suite of specialized tools delivering valuable insights into the most popular UC&C platforms globally.
ReflectR and its modules provide info regarding almost everything that you should be aware of about your UC&C environment, ranging from headset usage to DID number management.
The core reporting and analytics of the ReflectR application are supplemented by 5 add-on modules which further expand its scope.
Moreover, our voice-recording solution, ReflectR VR is able to function as a standalone application.