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Enhanced Usage Reporting
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ICM Helpdesk

Our friendly customer-service team uses industry-leading internal processes to troubleshoot technical issues reported by customers. The goals of our support services are to minimize customer downtime, address issues rapidly, accelerate company-wide adoption, maximize solution benefits and improve overall user experience.

The Help Desk services are available to all customers between 8:00 AM and 8:00 PM EST, Monday through Friday. Call us at 1-800-840-2580 Option 3, or email us at

The Avotus ICM Enhanced Usage Reporting solution puts the customer in control by providing a comprehensive and integrated view of all the communications services of the organization. This enables the customer to manage communications assets more effectively and ensures that real business value is delivered for the communications spend.



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