How ReflectR helps save cost & increase productivity
Reducing costs and enhancing productivity is quite simply the secret to a successful business. ReflectR enables you to achieve just that by providing invaluable business and technical insights into UC&C user adoption trends, call quality, employee productivity, call costs, etc. This information can be accessed via reports, daily dashboards, alerts, and trend monitors easily customized to each manager/department in your organization.
Major UC&C platforms that ReflectR supports
ReflectR supports all the popular UC&C platforms including Microsoft Teams, Skype for Business, Cisco CUCM, Webex, Amazon Chime & Connect, and more.
The diverse nature and intricacies of each of these platforms makes it difficult for users to gain access to clear and concise information, something which is provided in an efficient and quick manner by ReflectR and its linked modules.
ReflectR Add-on Modules
Live call wallboards, historical dashboards, and supporting reports that let you view and monitor agents and queues in real-time
Save time and reduce risk by automating number management. Add new ranges, allocate DIDs or extensions, identify unallocated DIDs, and more
Drive headset adoption, deliver firmware updates, and increase efficiencies through centralized management
Call recording features that are typically used for compliance, training and monitoring, or dispute resolution and help deliver the highest levels of customer service
ReflectR QM delivers improved efficiencies for any organization using MS Teams Call Queues and Auto-Attendants