Single Point of Contact for your Wireless Communications Management Needs

Single Point of Contact for your Wireless Communications Management Needs

In a competitive business environment where mobility is a must, helpdesk services are essential to provide robust support to all the connected devices and employees. Managing the care and upkeep should be the last thing that an employee needs to worry about.

Avotus Wireless Helpdesk provides a fully outsourced, 24/7, single point of contact for enterprises’ wireless communication management needs.

Avotus Wireless Helpdesk includes:

  • A team of skilled professionals who can immediately respond to employee inquiries and manages wireless Move, Add, Change and Delete (MACD) requests and work directly with telecom vendors
  • Procurement of new wireless communications equipment or services from your carrier while staying within your IT policy guidelines
  • Interfacing with the third-party vendors on its behalf of your organization
  • To ensure the best possible customer experience, our team remains in constant contact with the vendors throughout the order process

What Our Customers Are Saying

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Frequently Asked Questions (FAQs)

They can be reached via email, dedicated toll free number and/or self-service portal.
This is decided at the time of implementation. However our typical operational hours are from 8 AM EST to 8 PM EST.

We have voice mail support for after office hours.

We have SLA’s of Initial response, Action time and Overall ticket handle time. It will be decided at the time of implementation.

Resources

  • Avotus Wireless Management
  • The Case for Mobile Management Outsourcing
  • Mobile and Wireless Management : The Silent Epidemic

Resources

Product Information

Avotus Wireless Management

Whitepaper

The Case for Mobile Management Outsourcing

Mobile and Wireless Management: The Silent Epidemic