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Enterprises

With the Covid-19 pandemic forcing companies to quickly shift to remote work culture, a large number of organizations worldwide have deployed UC&C platforms like Zoom and Microsoft Teams to help carry out their daily work. This deployment of UC&C platforms is now raising concerns regarding business continuity and the ability to keep an eye on the activity of work-from-anywhere employees.

ReflectR helps to get rid of these concerns by providing details on:

  • User Adoption
  • Conferencing adoption
  • Call handling times comprising auto-attendant and queue performance
  • Video calling including quality
  • Use of approved devices (Headsets)
  • Call quality on home wi-fi
  • User activity within Teams to collaborate
  • Call cost
  • Capacity planning for SIP trunk utilization
  • Voice recording for dispute resolution, training and ensuring optimal levels of service delivery

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Finance

With its ability to take feeds from various data sources like UC&C platforms and Dealer Board solutions, ReflectR provides visibility throughout your whole organization on its own.

ReflectR provides the following benefits to finance sector organizations:

  • Private wire and SIP trunk utilization
  • Trader activity stats
  • Identify activity with top clients
  • Fixed and variable costs for chargeback to traders
  • Device utilization by trader
  • Identify trends in call costs
  • Monitor performance against KPI’s
  • Toll fraud
  • Back office call handling

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Education

With homeschooling becoming the norm for educational institutes worldwide, popular UC&C platforms like Zoom, Microsoft Teams, etc. are being deployed by schools in almost every nook and corner of the world.

Visibility of use is necessary to make sure there is a level of continuity and engagement for students.

ReflectR empowers schools in their homeschooling efforts by reporting details about:

  • Student participation in classes
  • Duration students are in classes
  • How students are joining classes
  • Summary of Teams courses
  • Student activity in Teams classes
  • Use of video, messaging and voice calling
  • Devices being used like headsets
  • Wi-Fi calling and potential quality issues
  • Handling times for call queues like for the Admissions department

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Healthcare

Healthcare establishments are fast shifting to a new and effective way of working by conducting remote consultations with patients through popular UC&C platforms.

The UC&C platforms are also being used by healthcare professionals to communicate with each other and conduct team meetings.

All the details of these remote sessions can be accessed through ReflectR. It provides details regarding:

  • User adoption of UC&C
  • Call handling times
  • Volumes of conferences and attendees
  • Home worker productivity stats
  • Capacity planning of SIP trunks
  • DID allocation and management
  • Use of approved headsets
  • Voice recording for dispute resolution and training

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Government

Government institutions are required to continuously be in an operational state regardless of the prevalent circumstances.

During the ongoing pandemic, UC&C platforms are being widely used by government institutions to carry out their day-to-day work.

Even though popular UC&C platforms are providing the necessary infrastructure, visibility is essential to make sure that optimal service levels and collaboration are attained.

ReflectR helps government institutions by reporting and; analyzing on:

  • User adoption of UC&C
  • Call handling times
  • Volumes of conferences and attendees
  • Home worker productivity stats
  • Capacity planning of SIP trunks
  • DID allocation and management
  • Use of approved headsets
  • Voice recording for dispute resolution and training