Contact Center Reporting & Voice Recording

Enhance customer experience. Surpass KPIs.
With our contact center reporting and enterprise call tracking and monitoring tool:

  • Real-time agent activity and queue performance info
  • Inbound call summary report
  • Location-based call distribution
  • Call recording and queue management
  • Average call queue time details
  • Response groups statistics/summary
  • Personalized displays for each user or agent
  • Optional call recording

Call tracking and monitoring

Insights Into MS Teams Usage

Contact Center Reporting & Voice Recording

Gain Refined Insights Into MS Teams Usage

With Contact Center Analytics & Tracking Solutions

Good news for Microsoft Teams and SfB users, our contact center analytics and tracking solutions give you a straightforward yet out-of-the-box wallboard. You can now monitor and view agents, queues, and auto-attendants in real-time with ReflectR’s live call dashboards and reports.

Our call recording solution, ReflectR VR, developed for Microsoft Teams, offers affordable call recording solutions that are extensively employed for compliance, training, monitoring, and conflict resolution to ensure the highest levels of customer satisfaction (particularly when combined with additional productivity tools from the ReflectR suite). You have complete ownership rights when deployed on your Microsoft Teams’ tenant servers, and the recorded calls stay in your environment.

From tracking the quality of your calls, managing auto-attendant (AA) queues, eliminating disputes, protecting your employees from abuse, and voice recording, ReflectR VR can make a difference. Moreover, our call recording solutions have a wide range of capabilities to free up IT resources by allowing contact center managers to monitor operational parameters and run reports.

Contact Center Reporting & Voice Recording

Maximize Team Efficiency and Customer Service With ReflectR for MS Teams and Amazon Connect.

ReflectR comprises easy-to-use, innovative wallboard and trend reporting for Microsoft Teams and Amazon Connect users, giving enterprises complete control of their UC&C environment.

Moreover, additionally, ReflectR can also alter the metrics to provide only the crucial data necessary for you to deliver high-quality customer service. Our call recording solutions are designed to improve the efficiency of MS Teams and Amazon Connect. Know more:

Contact Center Reporting & Voice Recording

Contact Center Reporting & Voice Recording

Why Avotus ReflectR?

ReflectR and its modules are everything you need for your telecom and UC&C usage, from headset usage to DID number management. Some of the key features of Avotus are:

  • Real-time dashboards & flexible reporting
  • Easy to use and implement
  • Affordable pricing
  • Reduced operational disruptions
  • Increased ROI
ReflectR UC&C Platform