ReflectR for Cisco Unified Communications Manager & Webex Calling

ReflectR for Cisco Background

for Cisco Unified Communications Manager
& Webex Calling

Frustrated With the Limitations of Cisco UCM and Webex Calling Reporting?

Cisco Unified Communications Manager (UCM) and Webex calling, both CDR-based reporting tools, offer built-in reporting. However, the default Cisco CDR reporting capability and features are limited, especially data retention, with IT-only portals, and lack the single-pane-of-glass view in a multi-platform environment. Avotus provides richer Cisco Unified Communication reporting capabilities with more dashboards and gives you more opportunities to review the usage information, alerts, and granular access privileges, to name a few. Managers or department heads can easily create and manage their own reports without having to go through IT, enabling greater flexibility and the ability to make timely business decisions.

ReflectR provides the tools to scale up productivity

ReflectR suite of products has proven to enhance employee and team productivity in the telecom and UC&C environment. ReflectR ushers in unprecedented clarity and understanding of Cisco’s UC&C platforms, Cisco Unified Communications Manager (CUCM), HCS (Hosted Collaboration Solutions), Webex Calling, and Jabber.

With the completion of certification with Cisco Unified Communications Manager (UCM) v14 and HCS, ReflectR meets all connectivity and compatibility requirements with Cisco UCM.

ReflectR and its modules enable organizations to monitor, report and analyze their team’s performance across various UC&C activities. It offers the data, insights, and clarity required to enhance productivity, call quality, customer service, and experience.

Avotus customized dashboards and reports

Get Customized Dashboards & Cisco Unified Communication Reports

  • ReflectR is a Cisco CDR analytics and reporting tool for Cisco Unified Communications Manager, HCS, Webex Calling, Jabber
  • ReflectR is a powerful and flexible solution, giving you unparalleled visibility of your telecom and UC&C usage, call quality, user adoption, productivity and costs
  • Users can customize dashboard layouts and reports to provide the needed data, presented in a clean, intuitive interface. It’s simple to use, and training needs are minimal
  • Visibility into usage by department, division, or location: directory integration with Cisco Unified Communication or external systems such as Active Directory

Excellent monitoring tool for Cisco UC&C platforms

  • Detects call-quality issues and boosts service levels (CUCM and HCS only)
  • Augments productivity of users and ensures business continuity
  • Escalates user adoption and improves ROI for Cisco Unified Communication deployments
  • Visibility of call costs highlights fraud and decreases costs
  • Enhances capacity planning and management (SIP trunks, DIDs, and devices) and boosts efficiencies in your UC&C environment
  • Granular and flexible access privileges allow non-IT users secure access to appropriate data while maintaining data integrity and confidentiality
  • Store and retain telecom and UC&C usage data well beyond any default Cisco capability, experience ad-hoc or scheduled reports without 30, 60, 90 day limitations!

Avotus- Excellent monitoring tool for Cisco UC&C platforms


  • ReflectR Solution Overview


Product Information

ReflectR Solution Overview

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