Frustrated With the Limitations of Cisco UCM and Webex Calling Reporting?

Cisco Unified Communications Manager (UCM) and Webex calling, both CDR-based reporting tools, offer built-in reporting. However, the default Cisco CDR reporting capability and features are limited, especially data retention, with IT-only portals, and lack the single-pane-of-glass view in a multi-platform environment. Avotus provides richer Cisco Unified Communication reporting capabilities with more dashboards and gives you more opportunities to review the usage information, alerts, and granular access privileges, to name a few. Managers or department heads can easily create and manage their own reports without having to go through IT, enabling greater flexibility and the ability to make timely business decisions.

ReflectR provides the tools to scale up productivity

ReflectR suite of products has proven to enhance employee and team productivity in the telecom and UC&C environment. ReflectR ushers in unprecedented clarity and understanding of Cisco’s UC&C platforms, Cisco Unified Communications Manager (CUCM), HCS (Hosted Collaboration Solutions), Webex Calling, and Jabber.

With the completion of certification with Cisco Unified Communications Manager (UCM) v14 and HCS, ReflectR meets all connectivity and compatibility requirements with Cisco UCM.

ReflectR and its modules enable organizations to monitor, report and analyze their team’s performance across various UC&C activities. It offers the data, insights, and clarity required to enhance productivity, call quality, customer service, and experience.