ReflectR

At Avotus, we understand how crucial your UC&C platform is to build a high-performance work-from-anywhere culture. We also understand the limitations of the standard reporting packages of UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber or Amazon Chime, and Connect.

You need much more than their native reporting, archiving, and retrieval capabilities to drive UC&C best practices, create competitive advantage, and maximize business results.

ReflectR delivers Intuitive Reporting, Real-time Monitoring, Trend Analytics, and Alerts to enable your business leaders and managers to see at a glance the usage trends of your UC&C platform and improve your employee’s productivity and engagement within the organization.

Explore Dashboards

ReflectR is a robust and easy-to-use application that provides perpetual data archiving and query-based retrieval capabilities. Reports can be easily customized for the specific needs of each function in your organization –sales, customer service, operations, finance, compliance, and administration across multiple UC&C platforms.

Drive Adoption
Improve Employee Productivity
Improve Call Quality
Compliance & Regulation

Return on Investment
Monitor Employee Activity
Drive Business Results
Automated Real Time, Alerts and Reports

Take Control - Report Designer & Report Assistant

Take Control. Build your own reports with Report Designer & Report Assistant

ReflectR Report Designer and Report Assistant guides you to easily create your own customized and specialized reports and alerts.

Take Control - Report Designer & Report Assistant

ReflectR - Mine Data

Mine data that matters to your business in the most suitable format

ReflectR allows you to attain vital business and technical insights via its reports, daily dashboards, and historical trend monitors, available as per your preferred format.

It is highly flexible and easy to use. Business owners and managers can define their own views by utilizing the powerful and intuitive report designer and report assistant.

Trend report with 10+ years of historical data
Search based reporting
User defined dashboards
Automated on-demand reports and alerts
On-screen data dissection
User-defined live calls wallboards and presence reporting

ReflectR’s Fully Automated Search and Reporting Features

Get more done with automation

Enhance your team productivity and efficiency with ReflectR’s fully automated search and reporting features.

Intuitive search and reporting
Automated report delivery
Role-based access policies
System alarms
Budget limit alarms
Active directory integration

ReflectR’s Fully Automated Search and Reporting Features

Save money, increase productivity and grow customer satisfaction

Daily Dashboards

User Adoption Trend Dashboards

Productivity Dashboards

Call Quality Dashboards

Resource Dashboards

Schedule a Demo

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ReflectR Add-on Modules

Live call wallboards, historical dashboards, and supporting reports that let you view and monitor agents and queues in real-time

ReflectR

Save time and reduce risk by automating number management. Add new ranges, allocate DIDs or extensions, identify unallocated DIDs, and more

ReflectR

Drive headset adoption, deliver firmware updates, and increase efficiencies through centralized management

ReflectR

Call recording features that are typically used for compliance, training and monitoring, or dispute resolution and help deliver the highest levels of customer service

ReflectR

Governance and collaboration reporting for Microsoft Teams

ReflectR

ReflectR QM delivers improved efficiencies for any organization using MS Teams Call Queues and Auto-Attendants

ReflectR

Extensive reporting and analytics solution for Amazon Chime

Avotus provides great service.

- Large telecommunications company.

I just wanted to share a quick note and let you know that you guys do an excellent job. I am glad I decided to work with you. It is really great how easy it is to manage UC&C system using your ReflectR Software. It used to take me hours to synthesize and produce meaningful reports from our UC&C deployments and I would still sometimes mess things up. Now it is almost like having reports and analytics right in front of me. I just choose the dashboard, make the change and click save. It is so simple. Thanks, guys!

- A large US-based insurance company.

ReflectR saves me 5 hours every week in manual data manipulation and provides the peace of mind knowing that my reports are accurate and meaningful. The secret of our success comes from the consistency of making right and informed decisions using ReflectR analytics and reports.

- A renowned educational institute.

Before using ReflectR, our leadership team was unaware of the usage and value of recent deployment of a state-of-the-art UC&C platform. Post-implementation, the management has been able to take critical decisions that have helped the Inside Sales team improve their productivity.

- A local authority.

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Frequently Asked Questions (FAQs)

Delivery Questions

Is a subscription to ReflectR available?

Avotus offers ReflectR in a SaaS model as a “cloud” service; no server infrastructure or hardware (virtual or otherwise) would be required. Typically our sales will speak to options for cloud or on-premise; either is possible from a technology standpoint.

We have a Cisco Call Manager on-premise, but also a cloud Microsoft Teams instance. Can we collect from both, and where would our data be stored?

Yes, ReflectR can collect data from both communication platforms and some legacy platforms like Avaya CS1000. You can opt for cloud or on-premise deployment of ReflectR (it can operate from our data center and securely connect to your environment, or you can host it in your data center).

We have AWS (Amazon Web Services) cloud storage and compute available to us. Can we install and use ReflectR from there?

Yes, ReflectR could install within an AWS cloud. It would essentially mimic an on-premise deployment, requiring a Microsoft Server & SQL license. It would operate from your “cloud,” however.

Access & Security Questions

How many years of call data retention are available for me to investigate?

If you opt for on-premise deployment and a full Microsoft SQL license, you can control how much storage and, therefore, data retention is available.
If you opt for a cloud model, retention may vary depending on the contract, but it will definitely exceed native Microsoft Teams or Cisco Call manager retention. In both cases, calls or sessions begin storing from the moment the solution begins collecting and can be anywhere from two years to whatever your requirements are for data retention.

Can our managers and supervisors be given access to view just their department calls and activity, or does all reporting/access have to be handled by IT? Can Avotus ReflectR be configured to authenticate through Active Directory?

ReflectR supports granular security policies, allowing you to define different access levels—not all users must have Administrator privileges. ReflectR supports either local user accounts or authentication through Active Directory. It is possible to create access for a department manager to see their department calls and activity only.

Platform & Connectivity Questions

What operating systems and versions of Microsoft SQL are supported by Avotus ReflectR?

Microsoft Windows 2012 / 2016 / 2019 Server (64 bit)
Microsoft SQL 2012 / 2014 / 2016 /2019 (64 bit)

Does Avotus ReflectR support multi-tenant configurations?

Yes, separate tenants (referred to as Sites in ReflectR) can be created, and their configurations are isolated from each other.

Does ReflectR provide reporting for our (contact center) call groups?

Yes, there is a capability for reporting call queues () plus agent and queue performance information, including real-time wallboard capability.

How is CDR from a Microsoft Teams and Cisco deployment fed into Avotus ReflectR?

ReflectR uses

For Microsoft, Call Detail Graph API for Teams along with webhook technology to import the CDR’s into its SQL database.
For CUCM, it collects that data directly from the FTP/SFTP server.

What import sources are supported by Avotus ReflectR?

LDAP, Microsoft Graph (e.g. Teams), ODBC data sources, and Cisco AXL, to name a few. Others may be added as APIs or technology changes.

Deployment & Usage Questions

On the main Avotus ReflectR welcome page, how many historical items are stored for future selection, and can that list be cleared?

Your last 10 searches are presented to you, but this list cannot be cleared.
New entries will push out the older search queries, though.

Will ReflectR tell me when someone is having trouble using a Cisco or Teams meeting?

Yes, there is both ability to view an individual’s meeting participation (or non-participation!), including how they connected, duration, plus a QoS quality assessment of the session (was it “Good”, ”Poor”, etc.) Please note that this information becomes available after the meeting or call has ended.