Large Canadian City Leverages Insights into UC&C usage with Avotus ReflectR

Need for better ways to manage usage reports in the MS Team environment
As one of Canada’s major cities, the client leverages a Microsoft Teams deployment to manage most communication and collaboration functions. The client subsequently required a platform that would enable them to run usage reports against end-users, auto attendants, and call queues within Microsoft Teams. Their previous solution could not perform this task.

Regulatory compliance challenges
For a public sector organization, several compliance issues surrounding cost and data retention have to be addressed regularly. The client also has a unionized workforce that requires detailed daily activity monitoring. If an employee issue arises, they need a mechanism to establish a trace of activities.

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