Major aerospace company gains unprecedented visibility into their global telephony infrastructure

The client, a leading global manufacturer of commercial jets and public transport vehicles, was in the process of doing a major shift from a legacy voice PBX environment to Cisco Unified Communication Manager. They were seeking a powerful management software tool and professional services to manage their complex environment and the implementation of new sites.

The client was exploring to resolve the following issues:

• Maintain reliable high volume communications between more than 40 international offices while “right-sizing” the network after transitioning from legacy PBX systems to Cisco UCM
• Provide ongoing quality of service (QoS) and other usage statistics for technical and managerial review to ensure the network meets quality standards
• Understand the volume of UC&C call usage to make network-provisioning decisions for efficiency and cost control
• Visibility of the system to provide compliance, regulatory, and security oversight reports

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