At Avotus, we understand how crucial your UC&C platform is to build a high-performance work-from-anywhere culture. We also understand the limitations of the standard reporting packages of UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber or Amazon Chime, and Connect.
You need much more than their native reporting, archiving, and retrieval capabilities to drive UC&C best practices, create competitive advantage, and maximize business results.
ReflectR real-time monitoring, reporting, alerts, and trend analytics enable your business leaders and managers to see at a glance the health of your UC&C platform and the performance of your organization working from anywhere.
ReflectR is robust and easy-to-use, providing perpetual data archiving and query-based retrieval. Reports can be easily customized for the specific needs of each part of your organization – from sales and customer service to operations, finance, compliance, and administration across multiple UC&C platforms viewed in a single pane of glass.
Take Control. Build your own reports with Report Designer & Report Assistant
ReflectR Report Designer and Report Assistant guides you to easily create your own customized and specialized reports and alerts.
Mine data that matters to your business in the most suitable format
ReflectR allows you to attain vital business and technical insights via its reports, daily dashboards, and historical trend monitors, available as per your preferred format.
It is highly flexible and easy to use. Business owners and managers can define their own views by utilizing the powerful and intuitive report designer and report assistant.
- Trend report with 10+ years of historical data
- Search based reporting
- User defined dashboards
- Automated on-demand reports and alerts
- On-screen data dissection
- User-defined live calls wallboards and presence reporting
Get more done with automation
Enhance your team productivity and efficiency with ReflectR’s fully automated search and reporting features.
- Intuitive search and reporting
- Automated report delivery
- Role-based access policies
- System alarms
- Budget limit alarms
- Active directory integration
Save money, increase productivity and grow customer satisfaction
ReflectR Add-on Modules
Live call wallboards, historical dashboards, and supporting reports that let you view and monitor agents and queues in real-time
Save time and reduce risk by automating number management. Add new ranges, allocate DIDs or extensions, identify unallocated DIDs, and more
Drive headset adoption, deliver firmware updates, and increase efficiencies through centralized management
Call recording features that are typically used for compliance, training and monitoring, or dispute resolution and help deliver the highest levels of customer service
An advanced tool for analyzing take-up, governance, and performance gains from your use of Microsoft Teams
Frequently Asked Questions (FAQs)
Avotus offers ReflectR in a SaaS model as a “cloud” service; no server infrastructure or hardware (virtual or otherwise) would be required. Typically our sales will speak to options for cloud or on-premise; either is possible from a technology standpoint.
Access & Security Questions
If you opt for a cloud model, retention may vary depending on the contract, but it will definitely exceed native Microsoft Teams or Cisco Call manager retention. In both cases, calls or sessions begin storing from the moment the solution begins collecting and can be anywhere from two years to whatever your requirements are for data retention.
Platform & Connectivity Questions
Microsoft SQL 2012 / 2014 / 2016 /2019 (64 bit)
- For Microsoft, Call Detail Graph API for Teams along with webhook technology to import the CDR’s into its SQL database.
- For CUCM, it collects that data directly from the FTP/SFTP server.
Deployment & Usage Questions
New entries will push out the older search queries, though.