Major school district signs Avotus ReflectR to optimize
insights into their UC&C and call center operations

Challenges faced in the call center operations:

• Lack of automation for searching, scheduling, and distributing call center analytics and UC utilization reports
• Need for an easier way to create customized actionable reports on agents for improved engagement and productivity
• Inefficiencies and unnecessary costs due to manual management of allocations and reservations on DID’s

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